Frequently Asked Questions

If the following questions and answers about our app doesn’t address your query
then please contact us at hello@alpaka.io

Common Questions

Alpaka Punch is a time tracking app from the same team that created Alpaka. The app and partner website enable you to accurately track and report your billable time.
You don’t need a paid subscription but you will need a free Alpaka account to open the app, access your timers and download reports. Create one here.
Alpaka Punch is available for both iOS and Android devices.
There are no limits, the time tracking software lets you match your recorded time against as many clients, projects and team members as you need.
Yes, you have full editorial control over your recorded time.
Lots of benefits, Alpaka is designed to automate boring shit that comes with having a job or employing humans. Visit alpaka.io for more information, but remember you do not need a paid subscription to use Punch only.

Feature Questions

You can add team members using the partner website and invite them to download the Alpaka Punch app. Individuals can be configured so they only see their own timers while administrators can have oversight of everything.
Yes, you have full editorial control over your recorded time.
In the web version you can filter and find any record any time, download as XLSX report or just look at pretty charts.

Pricing Questions

£0.00 ($0.00). Punch is free.
No. Alpaka Punch is designed to be quick and easy to use, it should not interrupt your work or distract you – adverts would ruin the zen-like user experience.

Support Questions

No, support is free, we’re good like that. Feel free to contact our support team with any questions you may have.
We are based in the green and pleasant land that is the United Kingdom. Our friendly support desk super hero’s office is open for calls Monday to Friday 9am to 5pm GMT. Outside these times our founder is likely to be checking for support tickets anyway.
Alpaka has built-in support. When logged in to Alpaka click on the MORE menu in the navigation and click on the Support button. Click on 'Add ticket' then fill out your query / question. Be as descriptive as possible so we can help you in one response, then click on the Submit Ticket button. You can also call us on +44 (0) 203 905 1300 to speak to our support super-heroes. They are pretty ace.
Yes we do! The guide is online, the search function is pretty handy. Click here for the Alpaka Punch user guide. We recommend you bookmark it for future reference. If you can’t find what you’re looking for there, contact our support super-heroes, they are a friendly bunch.

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